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超市常用口语:处理投诉

作者:超市英语    文章来源:本站原创    更新时间:2017-9-5

超市常用口语:处理投诉
A: Can I help you?
A:您有事吗?


B: Yes, we bought twenty electric heaters in your store three days ago. But now two of them are out of work.
B:是的。我们三天前在贵店购买了20台电暖器,但现在有两台坏了。


A: Oh, I'm so sorry to hear that. Could you tell me the brand?
A:哦,非常抱歉听到这种情况。您能告诉我是什么品牌的吗?


B: Yes, it's Caihong-150 Electric Heaters.
B:可以,是彩虹牌150型电暖器。

超市常用口语:处理投诉 
A: What's the matter?
A:什么毛病?


B: The problem is that it doesn't heat after we turn on electricity.
B:毛病出在我们通电后,电暖气热不起来。
A: Please bring the receipt and the warranty card with you. We'll be delighted to repair or replace them.
A:请您把发票和保修卡拿来,我们将很乐意为您修理或更换两台。


B:Thanks a lot.
B:非常感谢。

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